Report a defect with the heating and hot water

Before you complete this form, please check that your property is still within its defect liability period. This information can be found in your home owner’s pack and user guide.

Please note

The information you supply will be used to process your defect report and treated in accordance with data protection legislation. We may share this information with our contractors who undertake the repair of the defect.

For further details on how your personal information is used, how we maintain the security of your information, and your rights to access information we hold on you, please see our privacy notice.

Pictures to support your submission

We'll need a photo/photos of what you're reporting please:

  • Images can be attached to this form.
  • You'll be able to select additional files to add if required.
  • Files must be either in JPG or PNG format.
  • Each file to be no more than 10MB each.
  • All files together cannot exceed 30MB per submission.

Your details

Please provide a contact phone number so we can follow up on your defect report in more detail.

Your property

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Defect details

Type of defect
Room(s) with the issue

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Now add your photo(s)

To help us accurately diagnose the issue and get the right tradesperson to repair the defect, please take a photo/photos and attach to this form. You'll be able to select additional files to add if required.

The file(s) can be no more than 10MB each. All files together cannot exceed 30MB per submission. If necessary, please reduce the image size. There's lots of advice on the web on how to do this. Thank you.

Declaration

By submitting this form you're confirming you understand that you may be charged a call-out and repair fee if it's found that the issue is a result of misuse, damage or poor maintenance. Latimer will process your information in line with the Latimer Privacy Notice found in the footer of this page. We'll share relevant information with contractors responsible for the defects in your property.