My home
Information for all our leaseholder and freeholder home owners. If you own one of our homes, outright or with shared ownership, you'll find guidance and support here.
Shared ownership staircasing
Buying more shares in your home
Selling your home
Guidance for reselling your shared ownership homeTroubleshooting in your home
Repairs, maintenance and who to contactResponsibilities and rights
Guidance for freehold and leasehold homeownersService charges and fees
Understanding regular charges and administration feesExternal Wall appraisal programme Tri Fire Update
Clarion has been undertaking fire safety appraisals of external walls to our blocks of flats in line with the requirements of the Regulatory Reform (Fire Safety) Order 2005 as amended by the Fire Safety Act 2021.
Alongside this legal requirement, some lenders have required an EWS1 assessment be carried out, and the form submitted to support mortgage applications. In 2022 the Royal Institution of Chartered Surveyors (RICS) clarified the criteria around which buildings should need an EWS1 assessment, meaning many buildings would no longer meet the requirement for this assessment.
Clarion has been engaging several independent fire engineers to undertake both the appraisals and EWS1s including a company called Tri Fire.
Following a recent announcement by the Institution of Fire Engineers (IFE) of a sanction against one of its members, Adam Kiziak, Clarion has stopped working with Tri Fire*, where he was the lead engineer.
In many instances, Clarion have completed Fire Risk Appraisals of External Walls (FRAEW) which supersedes previous EWS1 assessments. The FRAEW is undertaken in accordance with the latest guidance known as PAS 9980. There are however a number of buildings where we are yet to undertake an FRAEW and the only assessment we currently have is an EWS1 from Tri Fire. We appreciate the difficulties and concerns that this may now cause for some homeowners; especially as some lenders are no longer accepting forms issued by Mr Kiziak or Tri Fire.
We would like to assure you that this does not mean your home is any less safe, and we are currently reviewing the best way to have these buildings reassessed.
If you are selling, staircasing or remortgaging your home and a lender has raised concerns with a Tri Fire certificate, please contact the relevant team as soon as possible:
- Resales & Staircasing team at clarion.resales@clarionhg.com or clarion.staircasing@clarionhg.com
- Home Ownership team (for leasehold sales & remortgaging queries) at homeownership@clarionhg.com or managementpacks@clarionhg.com.
Residents in buildings 11m+ (or 5 or more storeys) are still afforded protections set out in the Building Safety Act 2022, and you will be provided a Landlord’s Certificate.
We know this may be a worrying and frustrating time for homeowners, and we apologise for this. We’re committed to reviewing all buildings impacted and will ensure that the required assessments are undertaken where necessary as quickly as possible.
If you have any further questions about your home’s fire safety, please email the Building Safety Teams at buildingsafety@clarionhg.com
*Update: The Institute of Fire Engineers (IFE) has confirmed that as of 7 February 2025 Adam Kiziak has been expelled from the institution with immediate effect due to non-compliance of sanction. As a result he is no longer permitted to use any IFE or Engineering Council post-nominals, nor represent himself as a member of the Institution in any capacity.
Are you visiting from myclarionhousing.com?
As leaseholders and shared owners with Clarion Housing, more of the services you may have previously accessed through myclarionhousing.com will be coming available directly from this website.
Browse these pages for more on staircasing, selling your shared ownership home, responsibilities and rights plus home improvements and alterations as well as troubleshooting in your new home. You'll also find useful information on our FAQs pages.
Independent advice is also available through the Leasehold Advisory Service.
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What is staircasing?
If you’re a shared owner you can buy more shares in your home through a process called staircasing.
You choose when you staircase. You’ll reduce the rent you pay on the share you don’t own. You get the chance to own your home outright and stop paying rent altogether.
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Do you want to sell your home?
Having already bought a home, you’ll know what’s involved. You’ll understand the importance of being prepared.
Outright owners
You own 100% of your home and you’re able to advertise on the open market with an estate agent.
Good advice is available from gov.uk on how to sell a home.
Shared owners
Your lease requires that you give us the opportunity to find a suitable buyer for your home within an eight week period before you're able to market your home with an estate agent yourself.
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Responsibilities and rights
Your lease or transfer agreement will tell you what your responsibilities and rights are.
The agreement you signed when you bought your home is a legal document that explains the details. It sets out who the freeholder is, the ground rent payments and the terms of your lease.
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Service charges and rent
As a homeowner you'll need to keep up with mortgage repayments and day-to-day household bills.
There are also other costs to bear in mind when planning your household budget as well.
Home improvements
Before considering improvements, additions or alterations to your home, check your lease agreement to see what is allowed.
Some alterations need written consent from us before you begin. We also offer guidance on what improvements are and are not taken into consideration when valuing your home to put it up for sale.
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