My home

We would like to assure you that this does not mean your home is any less safe, and we are currently reviewing the best way to have these buildings reassessed.

If you are selling, staircasing or remortgaging your home and a lender has raised concerns with a Tri Fire certificate, please contact the relevant team as soon as possible:

• Resales & Staircasing team at clarion.resales@clarionhg.com or clarion.staircasing@clarionhg.com
• Home Ownership team (for leasehold sales & remortgaging queries) at homeownership@clarionhg.com or managementpacks@clarionhg.com.

Residents in buildings 11m+ (or 5 or more storeys) are still afforded protections set out in the Building Safety Act 2022, and you will be provided a Landlord’s Certificate.

We know this may be a worrying and frustrating time for homeowners, and we apologise for this. We’re committed to reviewing all buildings impacted and will ensure that the required assessments are undertaken where necessary as quickly as possible.

If you have any further questions about your home’s fire safety, please email the Building Safety Teams at buildingsafety@clarionhg.com

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^{*Update: The Institute of Fire Engineers (IFE) has confirmed that as of 7 February 2025 Adam Kiziak has been expelled from the institution with immediate effect due to non-compliance of sanction. As a result he is no longer permitted to use any IFE or Engineering Council post-nominals, nor represent himself as a member of the Institution in any capacity.}

^{**Update 11 April 2025: Clarion has engaged additional consultants to undertake external wall appraisals to sites that have formally been signed off by Tri-Fire. We are currently in the process of completing these investigations as quickly as possible and working with individual residents who are trying to sell, re-mortgage or staircase.}

Your lease or transfer agreement will tell you what your responsibilities and rights are.

The agreement you signed when you bought your home is a legal document that explains the details. It sets out who the freeholder is, the ground rent payments and the terms of your lease.

Find out more

Before considering improvements, additions or alterations to your home, check your lease agreement to see what is allowed.

Some alterations need written consent from us before you begin. We also offer guidance on what improvements are and are not taken into consideration when valuing your home to put it up for sale.

Find out more